Terms of Service

You agree NOT to:

• Use the service to harass, bully, threaten, or harm any minor or adult.
• Transmit sexual, violent, hateful, illegal, or otherwise inappropriate content through chat or messaging features.
• Attempt to access another household's data, the administrative console, or other restricted areas.
• Reverse engineer, scrape, copy, or otherwise extract the curriculum, code, item bank, or assets.
• Resell, redistribute, or relabel our content commercially.
• Use the service to facilitate fraud, cheating on a third-party exam, or impersonation.

The in-app sibling chat is moderated. Messages may be reviewed by the parent on the account and by Civra staff for safety reasons.

Civra is an educational institution, not a law firm, accounting firm, medical provider, immigration consultancy, or licensed financial advisor. Our curriculum is built against publicly available standards (USCIS N-400, CEFR, Cambridge, IB, CCSS, NGSS, GED, IELTS/TOEFL, JLPT, HSK, DELE, Goethe, PISA) to give you the strongest possible mastery of the material those bodies test.

However:

• Practice on Civra is not a guarantee of passing any third-party exam, obtaining any visa, residency status, citizenship, college admission, professional license, or government approval.
• Information provided in citizenship, immigration, financial, tax, medical, or legal-context lessons is educational only and is not a substitute for advice from a licensed attorney, accountant, physician, or accredited representative.
• Outcomes from any government agency (USCIS, IRCC, UKVI, MOFA, etc.), university, certifying body, or employer are determined solely by that body, not by Civra.
• You are solely responsible for verifying current, official requirements with the relevant authority before taking action.

For high-stakes Elite missions (Citizenship, Business Pro, Global Mobility), you may be required to re-affirm acceptance of this disclaimer before entering. Continued use of those missions confirms your acceptance.

If you are a teacher, school administrator, district employee, or other educator using Civra with students:

• You represent that you have the authority to bind your school, district, or institution to these Terms.
• You acknowledge Civra acts as a "School Official" with a legitimate educational interest under FERPA (34 CFR § 99.31(a)(1)(i)(B)) when processing student "Education Records" on your school's behalf.
• The school remains the controller of student records. We process student data only on your documented instructions and only for the educational service.
• We do not sell student data, do not use it to train external AI models, and do not target advertising to students.
• A signed Data Processing Addendum (DPA) is available on request and supersedes these Terms with respect to student records.
• You agree to obtain any consents required by your school's policies, state law, or COPPA before enrolling students under 13.

Civra includes virtual items — including but not limited to Charms, Gems, Dollars, Vault credits, mission badges, town decor, and equipped items ("Virtual Goods"). The following terms govern all Virtual Goods:

• Limited license, not property. Virtual Goods are a personal, revocable, non-exclusive, non-transferable, non-sublicensable license to access digital content within the platform. You do not own them.
• No cash value. Virtual Goods may not be redeemed for currency, refunded for cash, exchanged for goods or services outside the platform, or treated as legal tender.
• Non-transferable. Virtual Goods may not be sold, gifted, traded, auctioned, or transferred to any other account or to any third party. Real-money trading ("RMT") is prohibited and grounds for termination.
• No money transmission. Civra does not operate a money transmission service. Virtual Goods are not stored value, not a stablecoin, not a security, and not a regulated financial instrument.
• Forfeiture on termination. Virtual Goods are forfeited on account closure (by you or us) and on the violation of these Terms. We may reset, adjust, expire, or remove Virtual Goods at any time as needed for game balance, anti-abuse, or service operations.
• Parent control. The adult account holder may reset balances of any learner profile under their account at any time.

The core Civra experience is free. We may offer paid subscription tiers, including Intel Vault, Business Pro, and other Elite mission packs.

• Billing. Subscriptions auto-renew at the price disclosed at checkout until cancelled. We will charge the payment method on file at the start of each billing period.
• Cancellation. You may cancel at any time from Account Settings → Billing. Cancellation takes effect at the end of the current billing period; you retain access through that date.
• Refunds. Subscription fees are non-refundable for partial periods, except where required by law (e.g., 14-day EU/UK consumer cooling-off when no service has been used). One-time purchases of digital content are non-refundable once delivered.
• Price changes. We may change subscription prices on 30 days' notice to the email on file. The new price takes effect at your next renewal.
• Free trials. If a trial converts to a paid subscription, you authorize the charge unless you cancel before the trial ends.
• Taxes. Prices are exclusive of applicable taxes (VAT, GST, sales tax) unless stated otherwise.

Tutoring, support replies, and lesson hints may use AI models from third-party providers (Lovable AI, OpenAI, Google, Groq, ElevenLabs).

• AI output may be inaccurate, incomplete, or out of date ("hallucination"). Do not rely on it for medical, legal, financial, immigration, or safety-critical decisions.
• When you are speaking to an AI tutor, the interface labels it as such. We do not disguise AI as a human teacher.
• Adults are responsible for reviewing AI-generated content their learner sees.

All curriculum, code, item bank, characters, art, audio, copy, design, mastery rubrics, the proprietary "Step-by-Step Logic Trace", the Character / Country Lock system, and all standards-mapping metadata are © Civra and its licensors. You receive a personal, non-transferable, revocable license to use the service for the educational benefit of your own household or classroom.

You may not, and may not permit any third party to:

• Use the service, its outputs, or any extracted content to train, fine-tune, evaluate, benchmark, distill, or improve any artificial intelligence model, large language model (LLM), embedding model, or machine-learning system.
• Scrape, crawl, harvest, mirror, or systematically download any portion of the service.
• Use the Logic Trace, item bank, or standards-mapping metadata as training data, evaluation data, or as a "teacher" model in any AI/ML pipeline.
• Publish, redistribute, or expose the service through an API or wrapper to third parties.

The Step-by-Step Logic Trace generated for each problem is the exclusive property of Civra. The license you receive does not include any rights to that trace beyond personal, in-platform learning use.

Please read carefully — this section affects your legal rights.

• Binding arbitration. Any dispute, claim, or controversy arising out of or relating to these Terms or the service shall be resolved by final and binding individual arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules.
• Seat & venue. The arbitration shall be seated in Houston, Harris County, Texas, USA. Hearings may be conducted by video where permitted by AAA rules.
• Governing law. These Terms are governed by the laws of the State of Texas and the Federal Arbitration Act, without regard to conflict-of-laws principles.
• Class action waiver. You and Civra agree that each may bring claims against the other only in your or its individual capacity, and not as a plaintiff or class member in any purported class, collective, consolidated, or representative action.
• 30-day opt-out. You may opt out of this arbitration agreement by emailing the Privacy Officer with the subject line "Arbitration Opt-Out" within 30 days of first accepting these Terms. Opt-out does not affect the rest of these Terms.
• Carve-outs. Either party may bring an individual claim in small-claims court, or seek injunctive relief in court for IP infringement or breach of confidentiality.
• EU/UK consumers. Where applicable consumer-protection law prohibits a pre-dispute arbitration agreement, this Section does not apply to that consumer's mandatory rights.